Complaints And Appeals Process
Quality Inspectors Ltd (QIL) is committed to upholding the highest standards of integrity, impartiality, and customer satisfaction. To ensure transparency and fairness, we provide a structured process for handling complaints and appeals related to our services.
Appeals
Appeals must be addressed to the relevant department by completing the Complaints or Appeals Form below. If the issue remains unresolved, the customer can escalate the appeal to the Customer Support (Admin) Department. Should the problem persist, a final appeal may be directed to the Company Managing Director by downloading and completing the Complaints and Appeals Form, then emailing it to complaints@qil.co.kewith the subject line: “Attention: Managing Director.”
Complaints
Complaints can be filed through any QIL employee using various communication channels, including this web form, letter, email, in person, or over the phone. Upon receipt, the recipient will attempt to resolve the issue immediately, if possible, and document the results. The complaint will then be directed to the relevant department for further review and resolution. If additional action is required, QIL, through the departmental heads will ensure the matter is addressed promptly and effectively. Once a resolution has been determined and agreed upon by all parties, the complaint will be closed.
Contact Details
Quality Inspectors Ltd
P.O. Box 34284 – 00100, Nairobi
Tel: +254 714 793 038
Office Details
Gigiri, Daisy Drive, Camellia Close, 80
QIL upholds the highest standards of integrity and impartiality. The submission, investigation, and decision-making process for appeals and complaints is conducted without discrimination against the complainant or appellant.